Scaling Up: A Guide to Strategising Your Business Growth

A large percentage of new businesses fail before they reach the five-year mark. The global marketplace is so competitive, and as products and services can be sourced from all over the world, once a business is up and running it still needs to fight for its share—this means business growth is essential. Growing a business is a challenging but essential task for any entrepreneur or business owner. It requires a combination of strategic planning, consistent effort, and a willingness to adapt and innovate. While there are many different approaches to growing a business, there are some key principles that can help guide the process.

Set goals

A big part of your plan is based on setting clear goals. Before you start to grow your business, you need to have a clear idea of what you want to achieve. Set specific, measurable goals that are aligned with your overall vision and mission. For example, if you want to increase revenue, set a goal of increasing sales by a certain percentage over the next year. Your goals may be based on your original dreams when you set the business up, but often growth is due to more pragmatic reasons— a lack of space on the premises, more demand for your products than you forecasted, etc. Set goals according to your situation.

Understand your customers

To grow your business, you need to know your customers inside and out— and in such a competitive marketplace, repeat business is at a premium. That’s why it’s necessary to understand customer needs, preferences, and behaviours, and use that knowledge to tailor your products and services to their needs. This will help you build a loyal customer base and increase customer retention. Part of your company’s expansion should focus on increased data collection and analysis capabilities. So much useful information can be used to tailor your content, marketing strategy, and end product to your customers howitstart.

Branding and marketing

Marketing is essential for growing your business. This means developing a strong brand identity and using a variety of marketing channels to reach your target audience. The style of marketing you use largely depends on your target demographic — for example, young people are far more likely to see your messages on social media than seniors are, considering the relative time each group spends looking at their phones. A compelling brand is another invaluable part of growing your business. It might be time to enlist some professional designers to help boost your brand identity and recognisability— just think of the iconic high-street brands that don’t even need their names written on the billboard.

Build a strong team

Growing your business requires a team of dedicated and talented individuals, and if you’re expanding, the chances are you’ll need to find some fresh faces. Before you start putting adverts up, make sure you assess exactly what you need and don’t over/under hire— do you need a dedicated social media manager, or can it be absorbed into a marketing role? Hire people who are passionate about your business and have the skills and experience to help you achieve your goals. Investment in training and development to help your team grow and succeed is essential, and a laser focus on customer service is something modern consumers demand.

Running a successful business takes more than just hard work and dedication. A mentor can help you strategize your goals and make sure they’re achievable. With their experience and insight, they can guide you in the right direction and provide advice tailored to your specific needs

Managing risks

With any venture, there is an inherent risk, but planning ahead and having fallback plans will help you anticipate and solve problems quickly. Identifying potential risks requires a thorough understanding of your projected growth. For example, if you’re expanding into different territories, the chances are they are governed by different regulations that will affect the way your product or service is bought and delivered. It is worth enlisting the services of legal professionals in this area, as there is no wiggle room if you get it wrong.


To stay ahead of the competition and continue growing your business, you need to be willing to innovate. Keep up with industry trends and new technologies, and be open to new ideas and approaches. Encourage your team to think creatively and take calculated risks. If a competitor is undercutting you, don’t slash your prices, but investigate—researching your rivals will help you identify if they have lower production costs, are providing an inferior product, or perhaps they have found an innovative way of doing things.

Stay focused

Growing a business can be overwhelming, but it’s important to stay focused on your goals. Don’t get distracted by shiny new opportunities or lose sight of your core business. Stay true to your vision and mission and keep moving forward—remember that growing a business is a journey, not a destination, so stay committed and keep learning and adapting along the way.

Growing a business is a challenging but rewarding process. By setting clear goals, understanding your customers, focusing on marketing, building a strong team, innovating, managing finances wisely, and staying focused, you can achieve sustainable growth and success.